What makes your company stand out?
We at Movadore take pride of our customer service level. We are available for our customers 24/7 for any kind of information, inquiry or request. Comparing ourselves to other moving companies, we are always available (including weekends) via email, WhatsApp or phone. Our vans can be traced via GPS, so every customer is able to see at any moment where the moving belongings are traveling. We are always using our own trucks, vans, packing materials and warehouses, never subcontracting jobs.
After reviewing the details of your move and speaking with the team involved, we have not found evidence that the crew acted negligently or failed to follow the agreed-upon procedures. According to our records, all items were handled using the standard care and protocols we apply to every job, and the team reports that protective wrapping was offered and applied where requested. Additionally, the notes taken at the time of service indicate that all furniture scheduled for transport was loaded and unloaded as agreed.
We understand that moving days can be stressful, and it’s possible there may have been misunderstandings during the process. However, based on the information available to us, we are unable to confirm the damages or service omissions described.
If you have any photos, documentation, or additional details that could help us reassess the situation, please feel free to share them. We are always willing to re-evaluate when new information is provided.
Thank you again for your feedback. We remain committed to providing transparent communication and quality service to all our customers.Read more